Terms of Services
North End Tennis Academy (“we,” “our,” “us”) Terms of Services.
By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions (“Terms of Service”). Please read these terms carefully. If you do not agree with these terms, please do not use our website or services.
Booking, Rescheduling, Refund, and Cancellation Policies
How to Book
Upon successful sign-up for a Program, you will receive a confirmation email with your order details. Once you have received the email, contact North End Tennis Academy to schedule your classes. The Academy will schedule your Program at a time and location of mutual convenience. For Stringing, please bring your racquet (and strings, if you have a string preference) to the court on your training day and allow us 2 to 3 business days to string it.
Rescheduling
All sessions once booked are final until unforeseen circumstances, such as weather delays or personal emergencies, arise.
- For Weather Delays: Players will be notified via email, text, or call, and the classes will be rescheduled at the next available slot and location of mutual convenience.
- For Unavoidable Personal Circumstances: Provide at least 48 hours of notice before the time of your scheduled class. We will not accommodate any rescheduling request without prior notice of 48 hours.
For the convenience and courtesy of everyone associated with your Program, please try to stick to your scheduled time. It’s your responsibility to show up on time; commute assistance will not be provided.
Cancellation Policy
There are no contracts required for any of our Programs. If at any time and for any reason you want to cancel your Program, just cancel it from your player’s account or reach out to us via email. Your Program will be canceled, and you will not be charged any further. You will receive a cancellation email.
- Non-recurring Programs: There is no cancellation required for Non-recurring Programs (Private or Group Lessons, Hitting Partner, or Ball Machine Rental).
- Recurring Programs: For our Programs recurring monthly, if you don’t cancel, it is understood that you are interested in continuing your Program. You will be charged according to your payment schedule.
Refund Policy
Our Programs follow a “use it or lose it” policy. There are no refunds for any Program. You will not be refunded any amount for the unused portion of the Program. If you have paid for a monthly Program, it will be valid for the month covered by the purchase order. If you have paid for a one-time Private or Group Lesson, Ball Machine Rental, Stringing, or Hitting Partner, you will be able to use it within a month of your purchase.
Privacy Policy
By using our website and services your agree to our Privacy Policy. For information on how we collect, use, and protect your personal information, please refer to our privacy policy.
Waiver of Liability and Release Agreement
Participation in our Programs requires agreement to our Waiver of Liability and Release Agreement. This waiver releases North End Tennis Academy and its associates from any claims related to injury or damage that may occur during participation in our activities.
Minors and Website Usage
This website is not intended for use by children or minors under the age of 18. All minors who wish to participate in any programs or sessions offered by North End Tennis Academy must be enrolled by a parent or legal guardian. Parents or guardians are responsible for overseeing their child’s use of our website and ensuring that all information provided during the enrollment process is accurate and complete. By enrolling a minor in our programs, parents or guardians acknowledge and agree to our terms and conditions on behalf of the minor.
Parental Consent for Waiver Release & Liability for Minor Participants
By enrolling your child in any of the programs or sessions offered by North End Tennis Academy, you acknowledge and understand that your child’s participation in tennis and related activities may expose them to both known and unknown risks of harm, including injury or death, or damage to property. These activities are conducted by North End Tennis Academy, their employees, agents, and representatives (collectively referred to as “the indemnified parties”).
In consideration of and as a prerequisite for your child’s participation in these activities, you hereby acknowledge the existence of such risks and voluntarily assume all such risks. You release and discharge the indemnified parties, including their officers, directors, agents, members, employees, and any other participants, from any and all claims for liability for injury, illness, death, or property damage that your child may suffer at any time while participating in these activities, whether or not occurring on the tennis court. This includes, but is not limited to, any claims arising from the condition of the premises rented, booked, or owned by North End Tennis Academy or used in connection with the activities, or the conduct of any person in connection with the preparation for, supervision of, or participation in the program or any related activity.
By enrolling your child in any of the programs or sessions, you expressly release the indemnified parties, including their officers, directors, agents, heirs, members, employees, and/or volunteers, from any liability. You accept full responsibility for any costs related to treatment for injury or damages sustained while participating in these activities. You agree that if you initiate any legal action against the indemnified parties or seek mediation or arbitration despite this agreement, you will assume full responsibility for any legal costs incurred, including court costs, attorney fees, mediator or arbitrator fees, and any associated costs of the indemnified parties.
By using our website or services, you declare that you have read, understood, and agreed to the Parental Consent terms on behalf of your child.
Contact Us
If you have any questions about these Terms of Service, please contact us at: NorthendtennisAcademy@gmail.com